Warranty Statement for OEM Kits and Components
Teledyne SSI (SSI) warrants the mechanical components manufactured by it for a period thirty-six (36) months from date of shipment to customer, against defects in materials and workmanship under normal installation, use and maintenance. Electrical components and devices will be warranted for six (6) months, except as follows: SSI will not warrant any electrical component, including contol boards (PCBs), wire harnesses, transducers, sensors and the like, that fail due to customer electrical design, customer modifications and/or customer installation of new wiring to electrical components outside of SSI guidelines. SSI provides guidance and technical information on powering and proper use of SSI electrical components upon request. SSI will review customer electrical designs upon request. SSI may, at it’s sole option, approve customer electrical designs and usage. Such approval, if any, will provide for the continuation of the six (6) month warranty indicated above. Expendable items and physical damage caused by improper handling or damage caused by spillage or exposure to any corrosive environment are excluded from this warranty. The warranty shall be void for Polyetheretherketone (PEEK) components exposed to concentrated Nitric or Sulfuric acids which attack PEEK, or methylene chloride, DMSO or THF which adversely affect UHMWPE seals and PEEK tubing. Any defects covered by this warranty shall be corrected by replacing or repairing, at SSI’s option, parts determined by SSI to be defective.
Spare or replacement parts and accessories shall be warranted for a period of twelve (12) months from date of shipment against defects in materials and workmanship under normal installation, use and maintenance. Defective Product will be accepted for return only if customer returns them to SSI within sixty (60) days from the date of shipment of the alleged defect, and prior to return, obtains a Return Goods Authorization (RGA) number from SSI, and provides SSI with the serial number of each instrument to be returned. Freight costs for the return of defective Product is the responsibility of SSI. SSI shall specify the freight carrier for returns.
The warranty shall not apply to any Product that has been repaired or altered except by SSI or those specifically authorized by SSI, to the extent that such repair or alteration caused the failure, or to Product subjected to misuse, negligence, accident, excessive wear, or other causes not arising out of a defect in material or workmanship.
The warranty shall not apply to wear items, specifically:
- Check Valves
- Piston and Wash Seals
- Pulse-Damper Diaphragms
- Inlet Lines
- Filter Elements
The following is the exclusive procedure by which to make claims under this warranty. Customer shall obtain SSI’s oral or written authorization to return the product and receive a Return Goods Authorization (RGA) number. The Product must be returned with the RGA number plainly visible on the outside of the shipping container to SSI. It must be securely packed in a rigid container with ample cushioning material, preferably the original packaging. All claimed defects must be specified in writing, including the RGA number, with the written claim accompanying the Product. Product shall be shipped to SSI at customer’s expense. SSI shall bear the expense of return shipment. If it appears to SSI that any Product has been subjected to misuse, negligence, accident or excessive wear, or is beyond the warranty period, customer shall be notified promptly. SSI shall notify customer of its finding and provide an estimate to repair such Product at the then current rates for parts and service. SSI shall either repair the product per customer’s authorization or shall return such Product not repaired to customer at customer’s expense. SSI may invoice customer for the freight costs of any Product shipped back to customer by SSI which is not covered under the warranty.
Limitations of Warranty. THE FOREGOING WARRANTIES AND LIMITATIONS ARE CUSTOMER’S EXCLUSIVE REMEDIES AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.