Teledyne SSI (SSI) warrants that instruments or equipment manufactured by the company for a period thirty-six (36) months from date of shipment to the original purchaser (or to the drop ship location as indicated on the Purchase Order from the original purchaser), against defects in materials and workmanship under normal installation, use and maintenance. Products sold by SSI but not manufactured by SSI carry the Original Manufacturer’s Warranty, beginning as of the date of shipment to SSI’s original purchaser. Expendable items and physical damage caused by improper handling or damage caused by spillage or exposure to any corrosive environment are excluded from this warranty. The warranty shall be void for Polyetheretherketone (PEEK) components exposed to concentrated Nitric or Sulfuric acids which attack PEEK, or methylene chloride, DMSO or THF which adversely affect UHMWPE seals and PEEK tubing. Any defects covered by this warranty shall be corrected by replacing or repairing, at SSI’s option, parts determined by SSI to be defective.
Spare or replacement parts and accessories shall be warranted for a period of twelve (12) months from date of shipment to the original purchaser against defects in materials and workmanship under normal installation, use and maintenance. Defective Product will be accepted for return to SSI only if the request for return is made within thirty (30) days from the time of discovery of the alleged defect, and prior to return, the original purchaser obtains a Return Goods Authorization (RGA) number from SSI, and provides SSI with the serial number of each instrument to be returned.
The warranty shall not apply to any Product that has been repaired or altered except by SSI or those specifically authorized by SSI, to the extent that such repair or alteration caused the failure, or to Product that has been subjected to misuse, negligence, accident, excessive wear, or other causes not arising out of a defect in material or workmanship.
The warranty shall not apply to wear items, specifically:
- Check Valves
- Piston and Wash Seals
- Pulse-Damper Diaphragms
- Inlet Lines
- Filter Elements
The following is the exclusive procedure by which to make claims under this warranty. Customer shall obtain SSI’s oral or written authorization to return the Product and receive a Return Goods Authorization (RGA) number. The Product must be returned with the RGA number plainly visible on the outside of the shipping container to SSI. It must be securely packed in a rigid container with ample cushioning material, preferably the original packaging. All claimed defects must be specified in writing, including the RGA number, with the written claim accompanying the Product. Freight costs for the return of reported defective Product from the original purchaser to SSI is the responsibility of the original purchaser. Freight costs for the return of reported defective spare parts is the responsibility of SSI. SSI shall specify the freight carrier for returns. SSI shall bear the expense of return shipment to original purchaser (or to the drop ship location as indicated on the Purchase Order from the original purchaser).
If it appears to SSI that any Product has been subjected to misuse, negligence, accident or excessive wear, or is beyond the warranty period, the original purchaser and/or customer shall be notified promptly. SSI shall communicate its finding and provide an estimate to repair such Product at the then current rates for parts and service. SSI shall either repair the Product per customer’s authorization or shall return such Product not repaired to customer at customer’s expense. SSI may invoice customer for the freight costs of any Product shipped back to the original purchaser and/or customer by SSI which is not covered under the warranty.
Limitations of Warranty. THE FOREGOING WARRANTIES AND LIMITATIONS ARE CUSTOMER’S EXCLUSIVE REMEDIES AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.